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How to use Vroom to buy a car Advertiser Disclosure Advertiser Disclosure We are an independent, advertising-supported comparison service. Our goal is to help you make better financial decisions by offering interactive financial calculators and tools as well as publishing objective and unique content, by enabling you to conduct your own research and analyze information for no cost – so that you can make informed financial decisions. Bankrate has partnerships with issuers including, but not limited to American Express, Bank of America, Capital One, Chase, Citi and Discover. How We Earn Profit The deals that are advertised on this site are from companies that compensate us. This compensation could affect how and where products are displayed on this site, including, for example, the order in which they appear in the listing categories and other categories, unless prohibited by law. Our mortgage or home equity products, as well as other products that lend money to homeowners. This compensation, however, does affect the content we publish or the reviews you see on this site. We do not cover the entire universe of businesses or financial offers that may be available to you.

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6 min read . Published on October 24, 2022.

Written by Rebecca Betterton Written by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She specializes in assisting readers with the ways and pitfalls of borrowing money to purchase the car they want.

The edit was done by Rhys Subitch Edited by Auto loans editor

Rhys has been writing and editing for Bankrate from late 2021. They are committed to helping readers gain the confidence to control their finances with clear, well-researched data that helps break otherwise complicated topics into bite-sized pieces.

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Over the past few years, the ease of online shopping has entered the industry of and the convenience of buying a car from the comfort of home is unbeatable. Vroom, a website which sells used vehicles is just one of the choices that are available. The goal to the founders of Vroom is to make the process of and easy. This simplicity comes with an extended than normal time to return and the option to finance but it also means a lesser vehicle selection and limited availability in the state. If you’re considering selling your car or buying your new set of wheels from Vroom be sure to understand the process so you are able to get the best bargain. Illustration by Bankrate What to be expecting when purchasing a vehicle through Vroom Similar to its online counterpart , Vroom has an online showroom that has thousands of vehicles to shop from. The vehicles are all certified with the CarFax stamp of approval, and there are new used cars added every week. The process from order to delivery is completely online, meaning no tense on the dealership lot. But the haggle-free experience is not without its price being fixed and the inability to bargain for a higher price. What is the best way to purchase a car using Vroom The Vroom car buying process , from browsing all the way to delivery is completed completely online, and is completed in a couple of easy steps. Find a car online For the first step in the car buying , simply input your zip code on the main page, here you can browse the hundreds of low-mileage vehicles and trucks on the market. Next, you will be presented with cars in your region that are categorized into main categories like cost or body type, year or attributes. If you’ve got your eyes for a particular model it is easy to look it up. Look at a variety of vehicles once you have found a few cars that you like, you can take advantage of both photos and a 360 view of your potential purchase. Without the option of a take a test drive until you have signed in the “dotted line,” pay close attention to the offered features and the vehicle’s appearance during this step. For the next step for a particular car you can simply hit on the “get started” button and you will be taken to a login page where you can create an account. In order to create an account, you’ll need to enter some personal details. Apply for vehicle financing While Vroom does not provide car financing on its own, it works with a variety of banks and lending partners to arrange financing for Vroom users. If you prefer to work with your own bank, or make a cash payment upfront it is possible to work directly with a car dealer. Vroom also offers an exchange program. If you want to trade in your current vehicle, you just need to provide your car dealer information about it in order to get an appraisal. Sign the paperwork Once you organize how you are paying for the car you now must take steps to make the car officially yours. You can expect a contact from one of our auto experts who will provide an encrypted link to upload a picture of your driver’s license along with evidence of insurance. Next, you will place the deposit, which is refundable, and will hold the vehicle for 72 hours, this amount is different for each vehicle however, it will lock the vehicle for you to keep. Depending on the specifics of your purchase Vroom will either overnight the necessary paperwork or email it to you to sign electronically. It is essential that you sign the paperwork within 24 hours. Get the vehicle delivered Once the paperwork is signed you will be called with Vroom’s Vroom delivery support team. You will stay informed throughout the process that can take 10 to 14 days following the purchase. The cost of delivery will differ based on the area you live in. However, you should be prepared for a few costs to deliver. The estimated nonrefundable fee is $2,999. The vehicle can deliver to you at house or to a nearby location. Once the vehicle arrives you’ll have up to a one week, or about 250 miles determine whether or not you’d like to keep it. Be aware that while you will be refunded the cost of the purchase, other expenses incurred are not refunded. Bankrate tip

Your Vroom vehicle will arrive with temporary tags, so make sure to get the tag removed prior to the arrival to make the car fully yours.

What to expect when selling a vehicle with Vroom Vroom doesn’t just offer vehicles for sale, but also has a program which lets you sell your car directly to them — vehicle pickup included. Similar to the car buying process it can be done entirely online. The primary benefit of working with Vroom for selling your vehicle is its convenience. It is likely that you may receive a more competitive offer than a traditional business, however the convenience of pickup via contactless technology could result in a less expensive cost of sale. How do you sell your car with Vroom The process of selling your car to Vroom is a matter of a few steps that require you to share a bit about your vehicle, arrange for pick-up and receive payment. Find out the price of your car As with all selling scenarios it is necessary to share the basics of your vehicle. On Vroom’s main selling page you’ll be required to enter your license plate number and state. According to the site it could take just two minutes to receive the initial estimate. This figure is based upon Vroom’s own buying system, which is that is based on data from similar transactions. The price given is good for a week or 250 miles. Check your vehicle’s information. If you accept the price offered and wish to proceed with the next steps you will need to upload details about yourself and your car. Included are images of your photo ID registration, title, and odometer. Make arrangements for pickup of your vehicle. will be contact by Vroom’s Vroom team to schedule your car to be collected from your driveway or at a convenient location nearby. After confirmation of pickup occurs you will receive payment by the method either direct deposit, or a check in the mail. Pros and cons of Vroom Buying or selling through Vroom is an excellent option for drivers looking to stay away from dealerships however it could also offer lower rates on both fronts, so weigh the benefits and drawbacks. Advantages to Vroom The primary reason to use Vroom is its convenience. Buying your next vehicle or selling it online completely with the possibility of having your brand new car delivered to your door is a great option. Apart from the convenience of selling and buying through the web, Vroom also offers additional protection with every purchase. Particularly, cars from Vroom come with an extended 90-day warranty that can, according to its website, reduce the cost related to mechanical breakdowns repair, replacement parts, and labor. Additionally, Vroom offers one year of roadside assistance free with the purchase of a car. While most lenders have similar insurance programs however, the support provided by Vroom is an added plus. Drawbacks of Vroom While selling your vehicle to Vroom does come with the convenience you cannot receive in a private seller situation, you likely will not make as much money. If you work with a private vendor, you are the main buyer of the deal. When working with Vroom or any other used vehicle sales business, there are many moving pieces that must be paid as well. Additionally, drivers looking to buy with Vroom will be met with high fees and less-than-competitive financing rates. Although Vroom is partnered with several lenders, none cater to those with poor credit. If you decide to purchase using Vroom think about other options. One of the biggest drawbacks for Vroom can be that they sell pre-owned vehicles. While purchasing a car can be a good alternative for some drivers, if are looking for a new vehicle, Vroom isn’t for you. Reviews of Vroom The majority of the reviews regarding Vroom’s customer service as well as overall customer experience is overwhelmingly negative. Particularly, the company’s Better Business Bureau accreditation has been cancelled, leaving the company with an F. The BBB listed the main complaints about consumers receiving cars that were different from photos on the internet as well as delays in delivery, and problems with delivery drivers being threatened. Unfortunately it appears that the BBB is not the only organisation warning drivers. Trustpilot rates Vroom in the category of “bad” with 1.2 stars. Reviewers as recently as July 2022 mention similar issues related to delayed delivery and unknown mechanical issues. Although it’s evident that a majority of lending and selling sites have negative reviews online, they’re more intense than typical. Carvana, for example, is a 3.7 Trustpilot ranking — though not perfect, the average score is much less worrisome than what Vroom has to offer. How do you ensure that you purchase the most efficient vehicle using Vroom To get the most out of what Vroom has to offer it is essential to conduct research outside of the online showroom using sources like Edmunds or Kelley Blue Book to get more authentic reviews of your prospective car. It is also recommended to take the vehicle to an experienced mechanic as soon as it is delivered. In addition, to secure the most competitive financing offer, make sure to outside of Vroom to receive the best price. If you’re looking to sell your car to Vroom it is wise to first explore or direct to a dealer, in order to make sure you’re not wasting profits. Do I want to purchase my next vehicle from Vroom? Ultimately, the system that Vroom has put in place to sell or buy is appealing because of its streamlined delivery process and online process. But with a revoked BBB accreditation and majority of online feedback negative, it is best to err cautiously when you make the decision to purchase or sell using Vroom.

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Written by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She has a specialization in helping readers with the ways and pitfalls of taking out loans to purchase the car they want.

The edit was done by Rhys Subitch Edited by Auto loans editor

Rhys has been writing and editing for Bankrate since the end of 2021. They are dedicated to helping readers gain the confidence to manage their finances by providing concise, well-researched and well-researched content that breaks down otherwise complex subjects into bite-sized pieces.

Auto loans editor

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